It has been a little over a year since we moved into our “Quality Crafted” home.  As a consumer, sometimes living with something over a period of time gives you a different perspective.  For us, we are still very happy and pleased with both our lot/location and our new Quality Crafted Home! In thinking back over our experience with Quality there are a number of positives that we want to highlight:

1. Professionalism:  Quality staff was always courteous and prompt in follow through with any of our concerns.  From the planning process with Duane, including encouraging and researching design options, to Jhonelle’s personal touch in shepherding us through the process of selecting materials for the house.  Our thanks to each of you:  Duane, Jhonelle, Neal, Greg, Pam, Mick and Bruce for your attention to our needs.  It was a pleasure to work with each of you!
2. Organization and timeliness:  Building a house can be a stressful experience.  Rick and I have built two houses and we feel that building with Quality was a very positive experience.  Especially helpful is the tremendous organization that Quality has honed to a science.  The “notebook” which outlines and provides a specific timeline as to when decisions need to made, along with Jhonelle calling to keep the customer on track with the timeline and assisting with the decision making process.  The notebook is a great tool for referencing samples, suggested outside vendors for appliances, lighting, etc.  We never felt pressured or rushed in making decisions related to the house.   
3. Quality and workmanship:  We were extremely pleased with all of the subcontractors who worked on the house.  The attention to detail and quality of their work was outstanding. The oversight provided by Neal and the work of Mick and Bruce was a definite plus.  You just knew that you could count on one of them to take care of the details and when questions arose to be ready to provide answers or seek out the answer if they did not know.

The true test is when someone asks us, “Who built your house?”  And then, “would you do it with them again?”  We feel proud to say, “Quality Crafted” to the first question and "absolutely" to the second.  Your attention to details, integrity, honesty and most of all making the customer feel respected and a part of the process make it easy to respond in a positive way!